Golden News is an IT and engineering firm based in Hong Kong, with a majority of its business around installing and maintaining network infrastructures. As the company grows, it is getting harder to realize the efficiency of the current operation. We build apps that keep track of IT tickets from their customers and the corresponding job dispatching of their technicians.

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We quickly discovered inefficiency and saved hundred of manhours as well as helped discover potential business opportunities.

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An issue reporting system is built managing entire customer support journey from users raising issue tickets to dispatching technicians for on-site maintenance. Every stakeholder, including customers, support operators, technicians and both parties' management, now have a clear view of their IT systems and in real-time.